Frequently Asked Questions
What is the problem with the M&P Shield EZ pistols?
Smith & Wesson has identified a crack in the hammer of two Shield EZ Pistols. In those firearms, the hammer failed to fully engage the sear, causing the round to fire, cycling the slide, and potentially resulting in multiple discharges without depressing the trigger. This issue can occur in the following two scenarios:
With a loaded magazine in the firearm and the grip safety depressed, releasing the slide (by pulling it back, or releasing the slide stop), may ignite the round as the slide closes, without engaging the trigger. The condition may occur, regardless of the manual thumb safety position if equipped. This may also result in multiple discharges.
With a loaded magazine in the firearm, the grip safety depressed, manual safety in the fire position, slide closed, and a round in the chamber, pulling the trigger will cause the round to fire normally, however as the slide cycles, the next round may be ignited as it is chambered by the hammer failing to fully engage the sear, causing multiple discharges.
What is the reason for the recall?
First and foremost, safety. We wanted to alert all our M&P Shield EZ pistol customers of this potential condition and ask them to refrain from using their M&P Shield EZ Pistol until they determine whether their pistol is included in this safety recall, and if so, to return their Shield EZ Pistol to Smith & Wesson so the hammer may be inspected and replaced, if necessary.
Are you recalling all Shield pistols?
No. This notice applies ONLY to M&P® Shield™ EZ pistols (including Performance Center® models) manufactured between March 1, 2020 and October 31, 2020, and only to a small percentage of that population. It does NOT apply to all SHIELD pistols.
Does this recall apply to both M&P Shield EZ 9mm and 380 caliber pistols?
Yes, this recall applies to both 9mm and 380 caliber M&P Shield EZ pistols.
How do I know whether my M&P Shield EZ is included in the recall?
You can click here and input your serial number to determine whether the hammer of your M&P Shield EZ Pistol was from a manufacturing lot that was potentially affected. If you are having difficulty looking up your serial number online, contact Smith & Wesson at 888-871-7114 for assistance.
Why isn’t S&W simply recalling all M&P Shield EZ pistols?
The condition is present in only a very small number of pistol hammers manufactured.
What do I do if my M&P Shield EZ is affected?
If your M&P Shield EZ Pistol is included in this recall, please follow the instructions on the website link, and we will arrange for the return of your firearm to Smith & Wesson for inspection. After inspection, if the hammer from your firearm is affected, it will be replaced at no cost to you. We expect that this entire process will take no longer than 10 business days, and your pistol will be returned as quickly and efficiently as possible. All shipping and replacement costs will be covered by Smith & Wesson.
I just fired my M&P Shield EZ pistol the other day and everything worked fine. If it functioned and fired ok, it must not have the issue, right?
We are asking consumers of all affected M&P Shield EZ pistols return their pistol so Smith & Wesson can inspect the pistol hammer for this condition. If, after inspection it is determined that the condition outlined in this recall exists, then Smith & Wesson will replace the hammer at no cost to you. All shipping and replacement costs will be covered by Smith & Wesson. (Outside the United States, please see list of Authorized Warranty Centers).
Can Smith & Wesson just send me a new hammer, and I can replace it myself?
No, we are asking consumers of all affected M&P Shield EZ pistols return their pistol so Smith & Wesson can inspect the pistol hammer for this condition. If, after inspection it is determined that the condition outlined in this recall exists, then Smith & Wesson will replace the hammer at no cost to you. All shipping and replacement costs will be covered by Smith & Wesson. (Outside the United States, please see list of Authorized Warranty Centers).
Customer Service Phone: 888-871-7114